Refund & Cancellation Policy

A monthly subscription costs 0.650 OMR per active unit, per month. On the 1st of each month we take a snapshot of the units under your management, and that count sets the month's invoice. Units added during a month are not billed mid-month; they simply appear in the next 1st-of-month snapshot.

Monthly payments are not refunded: each payment is a 30-day commitment, and you can cancel at any time in one click.

When you cancel, your team keeps full access until the end of the month already paid for, with no further charges; the workspace then becomes read-only. Units added between cancelling and the end of that month are not billed.

An annual subscription is paid once and covers 12 months: your unit count multiplied by 0.650 OMR, multiplied by 10. You pay for 10 months and use the platform for 12, so two months are free.

A new annual subscription can be refunded in full within the first 30 days; after 30 days, payments are not refunded. Cancelling after the first 30 days instead leaves your office full access to everything until the end of the year already paid for, and the subscription simply does not renew.

Units added during the year are invoiced immediately: the added units multiplied by 0.650 OMR, multiplied by the months remaining until your renewal date, with a part month counted as a whole month and capped at 10 months, so adding units never costs more than the annual rate itself. Units added in the final month of the term are not invoiced at all; the renewal invoice counts them instead.

Additions run to your existing renewal date and end with it; there is never a second billing cycle. Small changes are free: an addition is only invoiced once it exceeds 10 units or 20 OMR.

For example, an office paying annually for 100 units adds 40 more during its fourth month, with 8 months left until renewal. The addition is invoiced at 40 units multiplied by 0.650 OMR multiplied by 8 months, which is 208.000 OMR, and it runs to the same renewal date. At renewal, the plan resets to the full 140 units.

After cancelling an annual subscription, units you add through the rest of the paid year are not billed, up to about 50% above the plan you paid for; growing beyond that requires reactivating the subscription.

A refund and continued access exchange for each other, and you always receive exactly one of the two: when a payment is refunded, access ends when the refund is issued; when a payment is not refunded, access continues to the end of the term it paid for. Never both, and never neither.

Reducing your unit count is not refunded mid-term; the lower count is credited at renewal, and you are billed for the smaller plan from then on.

A failed payment is never treated as a cancellation. Your service continues while we retry:

• The day it fails: we email you and retry the charge.
• After 3 days: we retry again and send a reminder.
• After 7 days: we retry again and show a notice inside the workspace.
• After 10 days: we call you personally.
• After 14 days: the workspace becomes read-only until the payment goes through.

Read-only means everything stays visible and exportable while nothing can be edited. You are never locked out of your data, and there are no late fees.

A complete export of your data is one click away at any time, during the subscription and after it.

When a subscription ends, the workspace stays read-only for 90 days: everything can still be read and exported, and reactivating is one click and restores full use exactly as you left it. After the 90 days your data is permanently deleted, and the exact deletion date is stated in your cancellation email.

Custom domains are registered by you, in your own name; Lucent only configures the DNS. The domain remains your asset whatever happens to the subscription.

Cancelling takes one click in the workspace, at any time. Refund requests go to info@lucentsuite.com with your organization's name; we confirm receipt in writing, and any refund is returned to the original payment method.

A duplicate or erroneous charge is refunded in full to the original payment method within 7 to 14 business days of our confirming the error.

We may update this policy from time to time. The date above shows when it was last revised. Changes do not reduce the rights of a subscription already paid for.

Questions about this policy are welcome at info@lucentsuite.com, or by post to Bousher, Muscat, Sultanate of Oman.